Policies

To provide the best experience for every guest and maintain a consistent schedule, please review the following policies before booking. By scheduling an appointment with KLM Studio, you acknowledge and agree to the policies below.

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Booking

All appointments must be booked through my online booking site. A valid card on file is required to reserve an appointment.

 

Advance Booking

Advance booking is reserved for established clients who have been seen within the past 6 months. If it has been more than 6 months since your last appointment, you may join the waitlist for last-minute openings for any services I am currently accepting new clients for.

 

Cancellations

Please provide at least 48 hours’ notice when cancelling or rescheduling an appointment. Cancellations made within 48 hours of the scheduled appointment are subject to a 50% service charge. Same-day cancellations and no-shows are subject to a charge of 100% of the scheduled service.

 

Frequent Rescheduling

I completely understand that life happens. However, clients who repeatedly cancel or reschedule pre-booked appointments may lose the ability to book appointments in advance. This allows me to maintain consistent availability for clients who are able to keep their scheduled appointments.

 

Tardiness

Please arrive on time for your scheduled appointment. Arriving 15 or more minutes late may require your appointment to be adjusted or rescheduled.

If I am unable to accommodate your appointment due to a late arrival, it will be considered a no-show and 100% of the scheduled service will be charged. For appointments under 30 minutes, arriving 5 or more minutes late may also require rescheduling and will be subject to the same no-show policy.

 

No-Shows

Appointments missed without notice are charged 100% of the scheduled service to the card on file. Any outstanding balance must be paid before another appointment can be booked.

 

Waitlist

If your preferred appointment is unavailable, please join the waitlist through my online booking site. When an opening becomes available, waitlisted clients are automatically notified. Available appointments are offered on a first-to-book basis and are not held.

 

Availability

Because my schedule is typically booked several months in advance, I strongly encourage regular clients to pre-book two or more appointments whenever possible. Specific dates or appointment times cannot be guaranteed for appointments that are not booked in advance.

 

Communication

Messages, texts, and DMs are answered during business hours, Wednesday–Saturday. Please allow up to 24 business hours for a response.

Social media DMs are not monitored as an appointment-booking system. Please use the online booking site for scheduling and the waitlist for unavailable dates. Messages received outside of business hours will be answered once I am back in the studio.

 

Client Etiquette

KLM Studio is committed to maintaining a safe, inclusive, and welcoming environment for everyone. Disrespectful behavior, harassment, hate speech, or discrimination of any kind toward myself, other clients, or anyone within the studio will not be tolerated. Thank you for helping me maintain a space where everyone feels respected, comfortable, and welcome.

 

Service Adjustments

Your satisfaction is important to me. If you have any concerns with your service, please contact me within 24 hours of your appointment.

Complimentary adjustments must be scheduled within two weeks of the original service and must align with what was agreed upon during the original consultation. Adjustments will not be complimentary if the concern is due to improper aftercare, a change of mind, or a request that differs from the original consultation. All services and sales are final. Refunds are not offered.

 

Children in the Salon

To maintain a calm, safe, and relaxing environment for all guests, I kindly ask that children only accompany you to the salon when they have a scheduled appointment. I understand that unexpected situations happen. If you need to bring your child, please contact me before your appointment so I can determine whether I’m able to accommodate them or if we need to reschedule.

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By booking an appointment with KLM Studio, you confirm that you have reviewed and agree to the policies above, including applicable cancellation, late-arrival, and no-show fees.